Senior ServiceNow Engagement Manager

Remote working

Salary up to 95k

I am recruiting for Senior ServiceNow Engagement Manager on behalf of a leading ServiceNow partner. This role is ideal for an experienced ServiceNow Engagement Manager seeking career progression, additional accountability, an opportunity to help manage and train junior Engagement Managers etc – this role will see you play an integral part in the success and continued growth of the company throughout 2026.

You will also be expected to:

• Work with relevant resources to define project scope and deliverables and facilitate stakeholder acceptance of deliverables
• Complete or update project documentation, and store appropriately
• Provide technical coordination and project leadership for consulting staff
• Ensure projects are securely delivered and fulfil client expectations
• Identify opportunities for enhancements to standards and processes
• Act as the primary point of contact for all customer project interaction
• Maintain professional, quality interactions with customers at all times
• Provide accountability for end-to-end project financials, and partner with the accounting team on project reporting
• Execute Change Orders to add, remove, or change requirements (and associated costs) for the Statement of Work
• Other duties as assigned

To be successful you must have:

• Previous experience as a Project Manager
• ServiceNow experience of ITSM, ITOM & CSM. (HRSD would also be advisable).
• Commercially astute, able to articulate the value of solutions to prospects and customers and to leverage this to drive maximum revenue opportunity
• Strong knowledge of and qualifications in ITIL and Project Management methodologies
• Degree or equivalent, and proven experience in technical and/or service delivery roles

This role offers continual personnel growth, product learning and training, alongside competitive compensation in line with experience