Senior Infrastructure Support Engineer – Birmingham/Hybrid

£50,000-£60,000

Arden is recruiting on behalf of a well-established MSP organisation for an experienced Senior Infrastructure Engineer to join their growing technical team. This is a senior technical position focused on resolving complex infrastructure issues, supporting advanced IT environments, and contributing to solution design and pre-sales activities. Acting as a senior escalation point across both Support and Projects, you'll work closely with technical leadership to deliver robust solutions while driving automation, innovation and continual service improvement.

Essential Skills & Experience

·        Proven experience in a senior 3rd/4th Line Infrastructure Support role.

·        Strong troubleshooting skills across enterprise infrastructure technologies.

·        Linux (Ubuntu)/VMware – healthy knowledge of

·        Windows Server

·        Citrix

·        Microsoft 365 & Entra ID

·        Apache, NGINX and/or IIS

·        DNS, networking and load balancing

·        Backup & Disaster Recovery

·        SonicWall or similar firewall technologies

·        Experience using PowerShell for administration and automation.

·        Exposure to AI and automation tools to improve operational efficiency.

·        Excellent communication skills with the ability to engage confidently with technical and non-technical stakeholders.

Desirable Experience

·        MSP background.

·        Pre-sales, solution design and technical scoping.

·        RFP/RFT responses and quotation design.

·        Cloud migration projects, including Microsoft 365 and SharePoint.

·        AI-driven service improvements using tools such as Microsoft Copilot or Power Automate.

·        Relevant Microsoft, VMware, Citrix or SonicWall certifications.

Client Engagement

·        Deliver high-quality technical support across a varied client base.

·        Participate in technical meetings and provide expert guidance to both technical and non-technical stakeholders.

·        Support service delivery by maintaining high levels of customer satisfaction and SLA performance.

·        Undertake occasional onsite visits where required.

Continuous Improvement

·        Identify recurring issues and implement long-term solutions.

·        Drive improvements through automation, AI and process optimisation.

·        Contribute to technical documentation, standards and knowledge sharing.

·        Mentor junior engineers and promote best practice across the team.

This is an excellent opportunity for a senior infrastructure support professional looking to work across a diverse range of technologies while playing a key role in technical leadership, solution delivery and continuous improvement.