ServiceNow Architect

Mission teams depend on a platform that works when the stakes are high. You will set the technical direction for ServiceNow so requests, incidents, assets, and integrations move with speed and control—not workarounds. The role exists to turn platform capability into measurable mission support: fewer outages, cleaner data, and solutions government customers can trust.

Performance Objectives

• Publish and maintain a platform roadmap that sequences upgrades, new modules, and technical debt so major releases land on schedule with documented risk.
• Design solution architectures for ITSM, ITOM, and related workflows that cut manual handoffs and meet agreed service levels.
• Establish integration patterns and data standards so CMDB, identity, and external systems stay accurate and auditable.
• Lead design reviews that stop nonstandard customizations before they reach production and keep upgrade effort predictable.
• Guide developers and administrators through build, test, and release so accepted stories meet performance, security, and usability criteria.
• Measure platform health—incident volume, fulfillment time, failed changes, and technical debt—and brief leaders on what to fix next.
• Harden configurations and access so the instance meets federal security and accreditation expectations.

Environment & Resources

You will work with platform engineers, process owners, cybersecurity, and program leadership in a professional services setting that supports large federal operations. Delivery is on the ServiceNow platform with standard development, test, and production instances, source control, and approved integration tools. Scope and priority are set with the delivery lead; you influence technical approach, not a separate capital budget.

Essential Qualifications

• Proven record designing and delivering ServiceNow solutions in complex, multi-stakeholder environments, including at least one major upgrade or domain expansion you owned end to end.
• Hands-on architecture experience across ITSM and at least one of ITOM, SecOps, or HRSD, including CMDB design and integration.
• Ability to write and enforce technical standards, review code and configuration, and explain tradeoffs to technical and nontechnical audiences.
• Working knowledge of federal IT security, change control, and accreditation practices.
• Active Secret clearance, or the ability to obtain and maintain one, plus successful completion of background screening.
• Bachelor’s degree in a technical field, or equivalent platform leadership experience.

Role Selling Points

• Work that supports critical federal missions, not a generic internal help desk.
• A people-first culture that invests in professional development at every career stage.
• Room to shape standards across a growing family of operating teams rather than maintain a single isolated instance.
• Colleagues who value integrity, teamwork, and clear results for the customer.

Call to Action

If you can make ServiceNow simpler, safer, and more useful for the people who depend on it, apply now. Bring the architectures you have shipped and the outcomes they produced.