Sage 200 Support Consultant

PKF Smith Cooper is an ambitious, multi-award-winning Midlands accountancy and advisory firm helping clients thrive through tailored, forward-thinking advice. As we grow toward doubling in size, our Systems and Technology specialists turn Sage 200 into a commercial advantage for owner-managed businesses. In this role you will keep clients’ finance operations running smoothly so they can focus on growth, while you build a visible career inside a collaborative, values-led partnership.

Performance Objectives

• Resolve 90% of Sage 200 support tickets within agreed SLAs, restoring live processing and protecting month-end close for a growing SME portfolio.
• Deliver at least four successful Sage 200 implementations or upgrades per year, on time and within budget, with documented user adoption.
• Raise first-contact resolution by 20% through clearer diagnostics, knowledge-base articles and client coaching.
• Identify and convert two additional module or consultancy opportunities per quarter by spotting process gaps during support work.
• Maintain 95%+ client satisfaction scores through proactive health checks and post-go-live reviews.
• Coach two junior colleagues to handle routine Sage 200 queries independently within six months.

Environment & Resources

You will sit within our Systems and Technology team, reporting to a Director, with access to Sage partner resources, internal tax/audit specialists and PKF Global expertise. Hybrid working (manager discretion during probation), modern Midlands offices and a full benefits package support delivery.

Essential Qualifications

• Proven Sage 200 support or implementation experience in practice or a Sage partner environment.
• Ability to diagnose, fix and document financial-process issues that affect reporting and compliance.
• Strong client-facing communication that translates technical fixes into business outcomes.
• Organised approach to ticket queues, implementations and concurrent client priorities.
• Willingness to stay current with Sage 200 releases and related integrations.

Role Selling Points

• Direct impact on clients of a top-13 UK firm with global PKF connectivity.
• Autonomy plus Partner support in a culture built on Engage, Empower and Excel.
• Clear path to grow with the firm’s ambitious expansion plans.
• Flexible working, 30 days’ leave plus birthday off, Kudos rewards and Simplyhealth cashback.

Apply now with your CV and a short covering letter via our job portal. Even if you do not tick every box, we want to hear from you. Questions? Contact the People team at careers@pkfsmithcooper.com or 01332 332021. We cannot accept applications from candidates requiring a UK work visa. No agencies unless contacted directly.