Sage Support Consultant – Hampshire/Hybrid

£35,000-£45,000

A growing tech consultancy are seeking a dedicated Support Consultant to join their growing team. As a Sage consultant you will provide remote support to customers for a range of Sage Products. You’ll play a key role in supporting customers by resolving issues with Sage X3 ERP and Sage Intacct.  This is an exciting opportunity to work with cutting-edge software while growing your skills in a supportive, hybrid working environment.

What you’ll be doing

·        Accurately assess customer issues and business impact, assigning appropriate priority levels.

·        Responding to and resolving Sage support queries via telephone, email and remote access

·        Own each case fully, coordinating with colleagues, third parties, and customers to ensure timely outcomes.

·        Receiving and answering telephone calls or emails from customers on the support helpdesk to work towards resolving cases

·        Record details, accurate information, and track all support calls from initiation to resolution.

·        Provide clear documentation of issues and their resolutions to support future problem-solving efforts.

·        Identify and address recurring issues, collaborating with the team to implement lasting solutions.

Key Skills

·        Strong expertise in software testing, troubleshooting, and quality assurance.

·        ERP systems experience (Sage X3)

·        Responding to and resolving Sage support queries via telephone, email and remote access

·        Receiving and answering telephone calls or emails from customers on the support helpdesk to work towards resolving cases

·        Responding to and resolving Sage support queries via telephone, email and remote access

·        Receiving and answering telephone calls or emails from customers on the support helpdesk to work towards resolving cases

·        Call Management and prioritisation to ensure service levels agreements are met